|
Shipping and Returns Policies
Shipping:
US Shipping: Most items are shipped within 24 hours
of receipt. Occasionally, our distributors will run
out of stock on an item. If this happens, we will
continue to reorder the backordered item until the
item is received or until our customer provides us
with a suitable substitution or cancels the item in
question.
US shipping rates: To check your shipping rates,
simply add items to your shopping cart and start to
checkout. Your rates will be displayed when you
begin the checkout process. Shipping rates are based
on weight and location. (There is no commitment to
check your shipping rates. Your order will not be
processed unless you click the confirm order button
at the end of the checkout procedure.)
International shipping: No, we DO NOT currently ship
internationally.
Rush Shipping: the price and availability of rush
shipping varies depending upon many factors. It is
generally best to call for rush shipping questions:
901.363.5653 or 901-363-3431. We will make every
effort to make sure you receive your parcel on time.
However, rush shipping is not guaranteed to be on
time. Under no circumstances will we refund the cost
of overnight, 2 day, 3 day, or other rush shipping
methods.
Returns:
You must request an RMA (return merchandise
authorization) number before making a return: To
request an RMA number simply email us at RMA@OnlyWigs.com
and request an RMA number. Please be sure to let us
know in your email what you would like to return and
why you want to return it. The RMA number, once
received, must be written in a conspicuous place on
the outside of the return parcel.
What can be returned: Because of Health Department
Rules, an opened wig cannot be returned, unless it
is defective or the wrong item was shipped.
What cannot be returned: No returns will be accepted
after 7 days of receipt.
Returns for refund: Must be made within 7 days of
receipt. Returns more than 30 days old will be
eligible for store credit only. A 10% restocking fee
will be applied on all returns for refund.
Returns for exchange or store credit: Must be made
within 30 days of receipt. There is no restocking
fee applied on returns for exchange or for store
credit.
Shipping charges to reship back to you on US orders:
We will reship back to you, without charge, any
exchange for a different size. If your exchange is
for a different style or color, you will be required
to pay our standard domestic shipping charge to
reship back to you.
Shipping charges to send merchandise back to us on
US orders: All shipping charges to return
merchandise back to us must be paid by the returnee.
We do not reimburse shipping charges to returned
merchandise back to us unless the merchandise was
received in error or is defective. Under no
circumstances will we reimburse the cost of
overnight, 2 day, 3 day, or other rush shipping
methods. |
